Refund Policy

Last updated 15 July 2026

Amelu has a free plan specifically so you can try the product before paying for anything. Because of that, we don't offer refunds on paid plans (Go and Pro), billed monthly or annually through Stripe.

No refunds

Payments for a billing period aren't refunded, whether you cancel partway through, downgrade, or simply decide Amelu isn't for you. We'd rather you use the Free plan to make sure it fits before upgrading.

If we make a billing mistake on our end, such as charging you twice for the same period, we'll fix and refund that as soon as we confirm it.

We're a small, early-stage team, and a strict no-refunds policy is what we can commit to and enforce consistently right now. As Amelu grows we expect to revisit this and move toward friendlier, more flexible terms, but we'd rather be upfront about where we stand today than promise something we can't yet back up.

Cancelling

Cancel anytime from your billing dashboard. You'll keep paid features until the end of the period you've already paid for, then your account drops back to the Free plan's limits rather than being deleted.

Downgrades

If you downgrade from Pro to Go, or to Free, partway through a billing period, the change takes effect at your next renewal.

Failed payments

If a renewal payment fails, Stripe will retry it automatically. If it keeps failing, your account moves to the Free plan's limits until you update your payment method, without deleting any of your domains, mailboxes or mail.

Contact

Billing questions: hello@amelu.org.