Acceptable Use Policy
Last updated 3 November 2026
Amelu's mail infrastructure is shared across every customer's domains. What one account sends affects the delivery reputation of everyone else on the platform, so this policy is part of our Terms of Service and applies to every plan, including Free.
No spam
Don't use Amelu to send spam: unsolicited bulk or commercial email, such as marketing sent to large numbers of people who never asked for it. In particular:
- No purchased, rented or shared mailing lists.
- No mailing addresses collected with automated tools, such as scrapers or address harvesters.
- No mail that breaks the anti-spam and privacy laws that apply to you or your recipients.
- No misleading sender names, subject lines or headers, and no hiding who the mail is from.
- No continuing to mail someone who asked you to stop.
Newsletters, marketing campaigns and automated outreach sequences belong on a dedicated mailing service, sent to people who opted in.
What's fine
Amelu is for everyday email, and that includes your business correspondence:
- Messages you write yourself to a specific person or company, including a first contact with a business when it's relevant to them, as long as you say honestly who you are and stop when they ask.
- Replies, quotes, invoices and follow-ups with the people you do business with.
- Transactional mail from your own app or website to your own users, such as sign-up confirmations, password resets and notifications.
How we judge sending
We look at patterns, not single messages: unusual volume, mail to many unrelated recipients at once, many addresses that don't exist, or many messages refused or reported as spam. Automated checks may pause outgoing mail for a domain while we look into it, to protect delivery for everyone else. Incoming mail keeps working, and you can reply to the notice to explain what you send and have sending restored.
No phishing
Don't use Amelu to impersonate another person, brand or organization, or to trick recipients into handing over credentials, payment details or other sensitive information.
No fraud
Don't use Amelu for advance-fee scams, fake invoices, business email compromise, or any other attempt to defraud a recipient.
No malware
Don't send messages carrying viruses, ransomware or any other malicious software or code.
No illegal or harmful content
Don't use Amelu to send or store content that's illegal, that threatens or incites violence, or that exploits or endangers minors.
Respecting the shared network
Don't attempt to circumvent our rate limits, probe or attack our infrastructure or other customers' mailboxes, or use Amelu to relay mail on behalf of a service you don't control.
Reporting abuse
If you receive spam, phishing or other abusive mail from an Amelu-hosted address, forward it with full headers through the Ordnary contact page. We investigate every report and will suspend accounts that violate this policy.
Enforcement
Depending on severity, we may warn you, temporarily suspend outgoing mail, or terminate your account. Where mail already in transit poses an active risk to other customers' deliverability, we may act before contacting you, and explain the action afterwards.